First published March 2003.
I thought it might be worth visiting some email etiquette for all as the majority of the readers of this newsletter are now on email.
It is important to consider that when emailing people you are on show, whether you like it or not, 24 hours a day, 7 days a week. […]

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I wrote a series of articles a few years ago on Email Etiquette and they’ve been published all over the web and in a number of printed publications in different countries.
I received the following email this week and I reprint it here with permission from the sender and intend to use this as an introduction […]

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I trialed a service with a client and a contact of her’s yesterday. We held a 3 way conversation via a US number and were able to log into the web and see that each of us were on that call. It has moderating facilities and allows you to mute other […]

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When you’re starting out in business it’s exciting to plan and design your business card so that it reflects what you want it to show. But don’t despair if you don’t get it right the first time. Opt to get only 250 or 500 made at first and see how they go and then […]

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He rang up late in the afternoon, 5.20pm to be exact. He was in his car and heading out away from some meeting when he said to me, ‘do you know what I like about having a virtual assistant compared to a personal assistant?’ He didn’t wait for my answer. ‘Because I […]

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When a new VA is starting out, there is the temptation to accept any job that comes along, just for the sake of having a client and work to do. But things can go awry very, very quickly, if you have no experience in that type of work, and if you don’t know what […]

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