Virtual Assistant – THE Blog About Our Industry

About the Virtual Assistant industry for VAs and for clients

Ethics in Business

Recently I’ve attended a business breakfast, a sponsor lunch and participated in a forum at TV show website, all of which have been discussing the topic of Ethics in Business. And then just this week a presentation at the OIVAC about Business Ethics.

The fact that this topic is being discussed in many places recently indicates to me it is something that is at the top of people’s minds of late. It is probably always there but so many things have been raising their heads globally that it’s got people thinking. Not just in business but in politics, in churches, in social networks, on websites. There seems to be so many ‘shades of grey’ today that people are lulled into thinking that whatever it is they are doing, or thinking, is ok – because ‘times have changed’ and so many others are doing it. Are ethics really to be considered as ‘old fashioned’? I hope not!

When does it get down to what is right within? Do people truly not have a conscience anymore? Is it more a collective conscience that rules rather than an individual one?

As VAs there are two things we need to have in mind – what is right for our clients and what is right for us as individuals. Sometimes those two things might appear to clash. What we do in business reflects on us as a person and that even means how we conduct ourselves via email and in discussion forums. I presented at the OIVAC on Email Etiquette the other day and even there was raised how people respond to others, not ‘airing their dirty laundry in public’ and taking arguments offlist. It only serves to give people a bad view of those involved in the argument and that can ultimately reflect on how you are perceived as a business operator.

There are some decisions that are tough calls and if you cannot make a decision that sits right within then perhaps you need to seek someone to whom you look up to for advice. This could be someone who’s been in business longer, or perhaps a colleague, a mentor, a teacher, a parent, someone in your church, or perhaps even the person who leads the business network of which you are a member. Don’t let it get to the point where it stresses you severely and you get sick as a result. You then stand to lose your health, lose business and not be there for your family as they have need. Your health is important, and dare I say as well, the ‘health of your ethics’. KMT

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Do What You Love

The OIVAC had Fran Capo speaking at the Virtual Assistant Awards Ceremony and she had a most valuable message for everyone there! And that was doing what you enjoy – that life shouldn’t be spent working at a job you don’t like. She also reminded us that the majority of things we worry about do not take place, but that fear holds people back from doing a lot of things. Great message, fast speaker, and very entertaining! It really helped reinforce that I am doing what I love and am so grateful for that! Not that I really needed that reinforced – I’ve known it for ages. But it was good for all present to hear that message – and it’s an important message too.

She had some great one-liners that were also great advice for those in attendance!

Fall down seven times, get up eight!

Live every day as if it’s your last, and one day you’ll be right!

She finished off with a mother telling her children a bedtime story; the fastest version of the Three Little Pigs I’ve ever heard!

There was so much Fran said and there will be a recording available later. I’ll be getting it – I want to listen to Fran again!

In the meantime, congratulations to both Jaime Lee Mann and Terry Green for winning the 2007 IVAD Awards! They are very worthy recipients and I’m sure you will be hearing more about them in the VA Industry!

Jaime Lee Mann,

Winner Janet Jordan Achievement Award

Mann Made Time

Terry Green, Winner, Thomas Leonard International Virtual Assistant of Distinction

Fastype VA Services, Inc

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First day of OIVAC is over!

Well, the first day of the OIVAC is over and what a great time we had. Fantastic speakers, great information, and lots of networking and discussion. It was good to see some new names amongst the networkers and I enjoyed the presentations.

If you haven’t been along yet you are really missing something. And especially so, if you have not yet participated in an online virtual expo and conference. So, why not head over there now and visit the exhibition hall and trade booths? Bookings for the seminars are now closed but you can still attend the sponsored and the networking sessions and meet other VAs and business professionals from around the world.

By the way, Friday 18th May is International Virtual Assistants Day!  I almost let it go by without making comment.  Here in Australia Friday’s almost over but in the northern hemisphere it’s just beginning – enjoy your day!  KMT

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When Should You Quit Your Day Job?

I was reading one of Des Walsh’s latest posts at Thinking Home Business and he was referring to a blog post he had read by Darlene McDaniel (blogging seems to do that – lead you from one to another!) and the question had been raised as to when people should quit their day job when establishing their own business?

That’s an interesting question and the answer can be very different for a number of people. The reality is that if you are depending on the income from your day job, that the time to quit may well be quite some time after you started your business. But, at the same time, you want to make sure you aren’t using your business income for anything else and becoming dependent on the two incomes – that wouldn’t work at all!

For those in the Virtual Assistant industry I encourage them to start out part-time and then as their client base and workload increases, to move from a full time role to a part-time one to give themselves more time to dedicate to building their business whilst still receiving income. This, in part, is what I did. I actually had a govt job and took leave without pay for 12 months – which gave me some protection. I lined up some part-time roles with 10 hours here and 15 hours there, and small bits of work in between. After 12 months I’d matched the same income as the previous year in my corporate role so I knew I could tender my resignation with confidence. About six months later I was getting far too many hangups on my phone at home (this was before I had a mobile phone – only tradies carried those big bricks around) so I made arrangements for bringing the work back home to my office. One of the clients received that suggestion quite well, another didn’t but it all worked out in the end and the hours I lost with a couple of clients was soon replaced by new ones in my home office.

I didn’t have the Internet then otherwise the clients I ‘lost’ might have been quite open to the idea too. The point is I made sure that I was replacing ‘old’ income with ‘new’ income so that the transition took place with little interruption to managing our household expenses and that, for many, is the main thing that needs to be catered for. So planning is paramount. KMT

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5 Top Ways to Use a VA

All small business owners know how tough it can be, trying to wear every hat in their business and keep balance at the same time. That’s why they need support and who better than a Virtual Assistant – their own personal support?

1. Screen, forward and action your email.

A number of my clients have an admin email address for my use and a lot of their email, bookings and registrations, sales and enquiries are all sent to this address. I respond accordingly and forward what requires the client’s input and knowledge.

2. Manage your database

Who’s got time to enter in all those business cards you collect or maintain your database when you’ve got things you need to do to continue generating income? Enter your VA!

3. Send out your broadcast emails.

Additional to maintaining your database, your VA can set up and send out your broadcast emails, one-off announcements, newsletters and any other information that needs sending out.

4. Handle your bookings

If you run seminars, or other events your VA can set up the flyers and announcements, email or post them out, then handle all the enquiries and bookings as they come in. Further they can set up the nametags and registration lists for you, and liaise with the venue.

5. Maintain your website and your blog

Whilst my clients are responsible for the content on their websites and their blogs I am the one who does the updating, tweaking, formatting and so on. The information is emailed or faxed to me and I action what’s required.

These are just 5 ways that a VA can make your day!

This post was created for the Probloggers Top 5 Group Writing Project.

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Here are some more blog posts in the light of this Top 5 Group Writing Project. Enjoy!

Top 5 Steps for Choosing a Blog Theme

Top 5 Joys of Using LinkedIn

5 Lessons Learned From Pitching VCs

Top 5 Things I Look For in a Blog

5 Ways to Make Money Scrapbooking