Virtual Assistant – THE Blog About Our Industry

About the Virtual Assistant industry for VAs and for clients

When The Service Isn’t There part 2

Readers will remember my post in May about an unfortunate experience I had with a courier company that lost me a client and money in the process. Their lack of service was apalling and I have complained to their manager, and to the trade service that I got them through. I may take it further yet, especially after what I found out today.

One of my clients contacted me this morning to advise she was couriering a box to me (yes, oh oh!) and that it should get to me soon. I didn’t give it another thought until after 5.30 tonight when I realised the courier hadn’t been yet. People had been coming and going all day but no courier.

So, I emailed my client to advise the courier hadn’t arrived yet and I’d just had a thought, was it xxx providing the service? She responded shortly thereafter to advise that it was and that the package had been on her doorstep since 9.15am this morning and she had rung them twice to find out where they were, with promises that they were on their way.

Similar scenario to mine and I advised her to contact the trade service that had provided them to make a complaint – they need to see this isn’t a once-only event.

I proceeded to re-email the manager advising him I was not going to let this go and I will take it further if I don’t get a response from him.

I’d love to tell you who it is but I don’t want to get myself into trouble for doing so. Needless to say I’ll be looking for referrals for a new courier service – I’m not going to use one from a business directory again without someone vouching for them. So, if you’re in Melbourne and have someone reliable, with same day service (and doesn’t cost you the earth), then please let me know. I wasn’t paying the cheapest price and I was paying for 4 hour turnaround – which I didn’t get.

Friday Finds

I love Google Alerts. It keeps me informed of all sorts of things – sometimes well before someone contacts me to let me know what they’ve been doing.

One such find is the 100 Awesome Webmaster Blogs by and for Women put together by Jimmy Atkinson (Jimmy did contact me but I’d already seen it hours before!). I’ve been listed in the Women in Business category (number 81) and I had to laugh at his comment regarding my About page. I need to update it! It was good to see a few other names I knew on the list too. If you’re a woman blogger and listed there, how about letting us know?

Another great find is a post by Blogging Sueblimely about free image editing tools online. Many VAs are always seeking good software tools and if the price is right they’ll make use of them pretty quickly.

Do you have leave comments on some blogs but they don’t appear? Have you wondered if it’s just you, or is something wrong? Jennifer was having the same problem with her comments too, so you’re not alone. She discovered that Akismet was tossing her out as spam.

The LinkedIn blog often has some interesting tidbits – not always about how LinkedIn works, but about other things too. Readers will know I’m very active at LinkedIn but if you have challenges understanding how to make the most of your membership, perhaps you need to read my posts at SOHO-Life about it.

Amazon book launch happening in a few hours!

Many of you are aware I wrote a book last year called “Worth More Than Rubies: The Value of a Work at Home Mom”. It was released in Australia late last year and has recently become available at Amazon.com.

For a 24 hour period, to celebrate the release, I have available over $1500 worth of giveaways for anyone who purchases a copy of the book at Amazon.com.

All you have to do is rock up to http://www.worth-more-than-rubies.com/amazon-campaign-entry.htm,
enter your name, email address and your Amazon receipt number and you’ll get access to the gifts. Simple!

The only condition is that it needs to be in a 24 hour period – the giveaways won’t be available before or after that time.

The official date/time in Australia is from 12am Friday 27th June. Which is equivalent to US EDT 10am Thursday 26th June. If you are in another location, you’ll need to look it up, I’m sorry. The World Clock is very useful.

Has anyone worked with a Virtual Assistant? Part 2

Our next interview is between Terence Kierans of Cyberspace Virtual Services in Western Australia and his client Judy Vorfield of Judy Vorfield’s Office Support Services in Arizona.

Q. Please tell my readers a bit about who you are and what you do.

I’m Judy Vorfeld, independent contractor who specializes in Web development, copyediting, and presentation for (mostly) small businesses. I also do small business consulting and some photography.

Q.When did you realise you needed admin support for your business?

A few years ago, when publishing two monthly ezines was consuming time I needed to spend on assignments.

Q. What type of support did you originally obtain?

About the same time I hired Terence Kierans of Cyberspace Virtual Services to copyedit my Communication Expressway ezine, I hired another VA to handle coding for the online version. Somewhat later, when TK could see that I was making quite a few mistakes in my Webgrammar’s Food for Thought ezine, he came up with a proposal to design, code, and get ready the online version. I liked what he did, and he continues to handle this for me, as well as copyediting Communication Expressway.

Q. Is the support you receive today the same as then or has that changed and if so, how?

The same. He is a picky, picky editor and designer, and that helps tremendously. I want my publications to shine. He also offers recommendations and resources from time to time, and that continues. He always has an eye open for my publications.

Q. Do you have more than one VA supporting you, and if so, perhaps you’d like to give a brief idea what the difference is?

Yes, I have another who’s been doing HTML for CE for years. I added Kierans to enhance my offering so that both ezines have better presentation.

Q. How did you find out about this type of support?

I was in at the beginning of the VA movement, having started a VA business myself in 1992.

Q. How long have you had your current VA? (Feel free to name who they are)

I can’t remember how long it has been…but it’s been years. Why, because before I hired Kierans, he was always around and always offering suggestions for improvement. Hiring him to copyedit was a natural effort, and I needed a nudge with Webgrammar.

Q. Anything else you’d like to share?

Just what a joy it is to operate a VA business. It has been imperative that I work from my home, and this is such a help. I have quite a severe hearing disability, and am so grateful that, using the Web, almost everything can be done online rather than by phone.

Brief Bio
Judy Vorfeld of Peoria, Arizona started Office Support Services in 1992 and mounted her first website in 1996. Today, through her website, Editing and Writing Services, she offers copyediting, copywriting, site analysis and renovation, as well as site design and maintenance. And through her Digifeld website, she transforms digital photos to art for marketing and advertising campaigns and interior design.

Featured in a number of print and online publications as a business owner, writer, and photographer, Vorfeld writes and publishes two ezines, Webgrammar’s Food for Thought, a publication for lovers of the English language, and Communication Expressway, for people interested in improving small business communication.

“Everything I’ve accomplished,” she says, “has been done through study, hard work, networking, and prayer. Each day offers me the opportunity of learning something new, expanding my creativity, and adjusting my attitude.”

A native of Bellingham, Washington, Judy volunteers time to local and online community organizations. She also enjoys reading suspense and historical fiction. “And talk about blessings,” she says. “I’m surrounded by world-class family, friends, and clients. To say nothing of cats, grandcats, and granddogs.”

Benefits of Virtual Assistant Networks – Do the Research

There are so many networks out there these days that it’s hard to decide which ones to go with, or should you join any at all?

Many people are now entering the Virtual Assistant industry, having read about it in news articles, magazines and blogs, or having seen it via television business shows and news reports. But they are not always sure where to go and how to start.

Using your favourite search engine should pull up various Virtual Assistant networks and organisations which really are your first port-of-call. After all, these groups have been around for some time, have helped shape the industry and are filled with your peers with varying degrees of experience, from beginner right through to seasoned veteran who has seen the industry birth and grow from the mid ’90s.

However, not all realise these groups exist and often they end up at freelance sites or other places, because that’s what they read about and didn’t proceed to do their own exploration. Not everything you read in print or online is factual and it is important that you actually do the research yourself to make sure you do have the correct facts and that what you decide to do, will in fact, help you to develop a successful VA practice.

The 27 Virtual Assistant networks I have linked here, have been around for quite some time, some of them for over 10 years, as in the network I run (A Clayton’s Secretary – established in 1994). Some of the networks are free with members’ chat forums and additional benefits available to you. Other networks have a membership fee involved – the more the network has to offer for its members, the more likely there is to be a membership fee included, so it’s worth checking each one out to see what’s on offer and what you feel you would best benefit from, based on your current situation.

Apart from the membership fee being tax deductible because it’s part of your business’ running expenses, it is also a fact that people don’t often value what they have, unless it’s paid for. Membership to VA networks should be seen as part of your marketing expenditure, or whatever your accountant advises membership subscription fees for industry associations to be listed under.

I belong to the Australian Institute of Office Professionals and the National Speakers Association of Australia. Both give me the opportunity to mix and mingle with my peers, learn from those more senior and experienced than me, keep up-to-date with what’s happening in the industry, and periodically an opportunity for a paid job might come along.

The VA networks in general offer more – many of them have Requests for Proposal, or Job Leads where prospective clients can place a request for work to be done and members of that group can respond accordingly to secure the work. The networks have deliberately set up to not only attract the attention of prospective members, but also prospective clients for their members. But please don’t make the mistake of thinking that any of these networks are going to keep you fully engaged in work. They aren’t – they will help you develop your business and they will point you in the right direction for training, marketing and how to look after your clients. However, securing clients is your job, and some of the networks will assist in that regard.

I don’t know of many other industry groups that actually assist their members to secure clients so we’re fortunate that that is the way the VA industry has grown and developed over the years. Of those industry associations I’ve experienced, or have knowledge of, the majority assist their members with professional development, provide networking opportunities, possibly a publication in the form of a printed or emailed newsletter and perhaps advise on how to handle a situation or point them to legal counsel if needed.

We really are very blessed in the VA industry to have networks that provide a variety of member benefits, including discounts on various items such as software, insurances, computer care, web hosting, training, etc so it really is worthwhile shopping around to see what’s on offer. And if their chat forums are free – join those first, as it will give you a feel for the culture and camaradie of the network members. In fact, the forums are in place of the networking events that many industry associations hold and what’s more, you can have daily interaction – you don’t have to wait till the next meeting! With all that on offer, why would any VA try to do it alone?