Virtual Assistant – THE Blog About Our Industry

About the Virtual Assistant industry for VAs and for clients

Moonlighting as a Virtual Assistant

I became aware of discussion about an article regarding Moonlighting as a VA.  I haven’t seen the original article but did see the comments and hope that the writers will see my post as I’m unable to leave a comment on the site where I saw them.

I’ve been running a Virtual Assistant practice for over 18 years now.  It wasn’t called that when I started, we were known as home-based secretaries in those days. The challenges in those days may have been more difficult as we didn’t have the Internet to let people know about our services and we had to depend very much on word-of-mouth marketing and paid advertising.  While the ‘competition’ may be greater today I do believe that people starting up new businesses really do have it much easier in many, many ways.  Why? Because so many have trodden the path before them and have laid the tracks and written about what is required to run a VA business.  Me, included, I have many posts at this blog alone (almost 800) as well as published articles elsewhere.

When people start a business, whether it’s ‘on the side’ or straight out, there is homework to be done and preparations to put into place. It is important you know what kind of services you are going to offer so you can confidently talk about them to anyone you meet but you also need to have some idea of what you’ll charge, and even the type of client you would like to service. Knowing the type of client will often give you a clue where to go find them.

The first writer indicated she spent more money than was coming in to set up her business, but the reality is that it takes a good 2-3 years of being in business before you actually begin to make a profit.  You are going to have to spend money setting up your business with business cards, a website, flyers if you wish to use them, and if you choose a business name you might also want a logo.  Neither are necessary but many prefer to do this to develop their identity or ‘brand’ as a business operator.  Not to mention registering a business, securing a tax accountant and if you live in an area that requires it, a business licence.  Plus insurances and so it goes on. This is not something to enter into blindly or lightly.

She also mentioned she marketed heavily but doesn’t actually say what methods she used. It’s possible she was doing things that really weren’t going to help her in business but I really can’t tell.

The second writer reads like she has got access to good information and is learning from those who can help educate her to run a business.

The last writer mentioned a newspaper article that talked about outsourcing to VAs in developing countries at a very cheap rate. This can indeed be discouraging news to read if you aren’t confident in your own abilities, including setting up a business.

I do believe it’s important to believe in yourself and have confidence in your own abilities. There will always be clients who shop on price only but then there will be others who prefer to work with those they’ve met personally, or those they feel the connect with, or those who are in the location of where they wish to do business. Or perhaps they’ve been referred to the VA. It is worrying when someone reads an article and then doesn’t go do some research for themselves to check the facts.  Google searches for ‘Virtual Assistant’ bring up over 13million results. And on that first page of Google is one of the industry’s most prominent NFP organisations, IVAA.org. Other organisations show up as well as links to very well read articles about the industry.

It seems to me that if you want to become a Virtual Assistant, getting advice from those who are already successfully doing it is the way to go.  Learn from them via VA chat forums, mix and mingle with those who have been operating as a VA for several years, get some VA training if you feel you need it, even get an accreditation.  Finding clients is always a challenge but once you’re learned where and how to find them, it gets much easier and after that it’s up to you, to keep them.

You can also get training from many sources to provide a number of services. In celebration of VAClassroom turning 4 years old they are throwing an Anniversary Special – save 25% on their course selection.

Speaking of working at home…

A couple of days ago I shared how much I love working at home and that I don’t miss the traffic out there at all.  However, there are days (very occasional) when working at home can prove to be a challenge. Today was one of them.

We got a letter a week ago to say the power would be off between 8.30am and 3.30pm for one day and we needed to ensure that all electrical appliances were switched off and unplugged, especially computers.  What was I going to do?

I started to put out feelers to see whose place I could go to, along with my laptop and my mobile phone (with the land-line diverted).  There was room at our church office.  Our eldest daughter’s place was a possibility but I doubt I would get much work done as my grandson would be wanting my attention.  I sent out a message to clients advising I might not be able to get much work done because of the power being out and a client offered me his office as he was going to be at two workshops.  And then one of my BNI colleagues was visiting for a one-on-one meeting and asked if I could come and teach her to use LinkedIn.  I looked at my diary and realised that I had time on the day of ‘no power’. I laughed and said to her, ‘why didn’t I think of that before?  Just make appointments to be out visiting.’ She responded she does that all the time.

I’d gotten so entrenched with being home full-time working that I’d forgotten it was OK to be out for a whole day if I wanted to. So I did.  I booked 3 appointments and visited the local ‘maccas’ which had wifi available so I could catch up with emails while having something to eat and a cuppa.  Not as productive a day as I’d like but at least it meant I got some things done and the time wasn’t wasted.  After all, if I’m going to have a day off, I want it to be on my terms.

So glad I work at home

You know, in the busy-ness of our lives, even in running our own businesses, it’s sometimes easy to lose sight of our blessings. In this case, just being able to work at home.

I had to be up at 5am today. That’s not much earlier than a normal morning for me.  I’m often awake at 5.30 as I take my husband to the train station some mornings but other mornings I get to sleep in till 7am because he is working at home too :-)

Today I was taking the son of a Canadian friend to the airport. He’d been living with a family here since January, doing student teaching, but it wasn’t working out for him and the host family were pretty much ignoring him. He was feeling lonely and homesick and wanted to go home. The host family was going to take him to the airport and then changed their minds, for whatever reason. So I said I would and left my home office yesterday afternoon to go pick him up and then got up early this morning to leave at 5.30am so he could be at the airport at 6.30, 3 hours before his international flight.  I could go back to bed if I want – I am a bit tired, but I won’t. I might have a mid afternoon nap.  After all, I am a nanna and nanna naps go well these days…

However, it was the trip back home, going in the opposite direction of the bulk of the traffic that made me so glad I was on my way home to work, rather than on my way to work after leaving home. The traffic on the Monash Freeway was several lanes deep and almost bumper to bumper. Even worse on Wellington Road. There’s no way they were travelling the speeds that I could travel in the opposite direction.  Lots of huge trucks in all the lanes.  And light rain.

I got home at 7.45am – somewhat earlier than I thought I might and felt pleased to be walking into the house just as my husband was emerging from our bedroom.

There is nothing like working at home.  Love it!

A non-negotiable thought…

Hi everyone, we’re back from the Australian VA Conference and I think this would have to be the best one yet. They’ve all been good but they get better and better!  Below you can see a photo of the group at the end of the first day – we were definitely having a good time.

I plan to share with you some of the lessons learnt at AVAC 2012 and the first one I have to share with you is one that was re-iterated by several speakers during the two-day event.

Attending professional development events for our industry is a non-negotiable. It goes in your diary and nothing gets in the way of it. Short of a family/health emergency that is.  Your client work should not get in the way of it, nor should any other meetings or appointments.  Your clients (if they are serious about their careers) must surely attend professional development meetings, seminars and conferences, and so should you as a VA.

We all got so much out of this event and learnt a great deal.  And if you weren’t able to come, then please plan to next year as you will get so much out of it.

We did announce that AVAC2013 will be held in Sydney next March, so now that you know that, mark it in your diary (we’ll confirm dates in a couple of months) and start planning to save for it now. We will give you a payment plan option and if you begin saving you’ll be able to pay for flights and accommodation too.

Make a decision today that your own personal and professional development is of the utmost importance, and plan to join us in 2013 for the next AVAC.

Delegates at AVAC2012

New Virtual Assistant Forum

Over the past month I’ve been setting up a new board forum for Virtual Assistants. While it has been primarily built with ACS members in mind, there is a portion of the forum that is open to any and all VAs.  It is the VA Directory Forum and you are invited to come and check it out.  While the membership and number of posts are low there currently, I expect it will grow quite quickly once the word is out.

We have an active forum at yahoogroups (with over 1400 members) but there are some who prefer the board style of forum and with social media gaining an ever increasing hold on the web, this board forum is closer to that style, providing the opportunity for you to load your photo so other members of the forum can get to know you face-to-face, share your social media links in your board profile and follow the thread of each discussion in its entirety, rather than through a mix of emails like the email style of forums.

For those who are members of “A Clayton’s Secretary” (ACS) there is a section that is specifically for them and their membership of the forum is marked accordingly.  We also have a section for VA Trainer students and past students who can discuss the course.  Why not drop in for a visit?  VirtualAssistantsGroup