Virtual Assistant – THE Blog About Our Industry

About the Virtual Assistant industry for VAs and for clients

How do I become a Virtual Assistant?

I get asked this question often and thought I’d share some hints and tips on things you can do if you would like to pursue this career.

First you must have good computer skills but not only that, a good knowledge of how to do things online as well.  They’re not difficult things but if you don’t know how to do them, then they can complicate your working day. Things like knowing how to upload or download files, attach files to email, send a large file to a client when it’s too large to send via email or even how to use an FTP (File Transfer Protocol) program for uploading/downloading files to and from a website.  Of course, these things can be learnt relatively quickly, compared to the skillset you should already have in place, depending on the services you plan to provide.  Contrary to many blogposts and articles out there that say ‘anyone can do it’, the reality is that not anyone can do it.  Here are some tips that might assist you.

  1. You need to be prepared to work on your own in your own home office for long periods of time. If you’re used to connecting with other people every single day, face-to-face, this can be a difficult thing to do. Not everyone is comfortable with being in their own company day in and day out. But there are things you can do such as joining online networks to chat to others in your field, or join business networking groups that exist locally close to you.  It’s a good thing to get out of the house regularly and mix and mingle with other people.
  2. If you have no business experience at all, you might want to consider doing a Virtual Assistant training course or get a VA mentor to help guide you along the way.  However, it is not essential and many learn on the job – some pick up much quicker than others.
  3. There is no hard and fast way that you must operate your business. You can choose any or all of these options: operate on your own, join a VA forum, join a VA Network, join a VA Agency, become a member of a multi-VA team or sub-contract to an existing VA.  And as you become famliar with the industry online you’ll find that there are several forums, networks and agencies to choose from and there is no reason why you only have to choose one.
  4. How to get clients?  Speak to people, network with people, have business cards to give out, develop a signature block for your email and for discussion forums.  You can’t afford to be a wallflower and shy. This is your business and you need to let people know about it, otherwise you won’t be in business for very long.  Again, mixing and mingling with other business people, both online and offline at local business networking groups, will gain you much knowledge and experience in this regard.  Spend time listening to others and learning about their challenges and needs and before long, you’ll hear about someone who needs your help.  Step forward and make yourself known.

I can only speak from my own experience however I do feel I have a good knowledge of this industry, having seen it birth and grow since the mid 1990s.  If you go it alone and not have contact with anyone else in your industry, you stand to miss out on things that will help you grow in your chosen profession. So, it makes sense to join VA forums and networks where you can mix and mingle with others, some new just like you, and others with varying degrees of experience in this field.  Being mentored by an experienced VA or getting training, joining a class group and connecting with others who are working from their homes, just as you plan to, is a great way to learn on the job, learn quickly, make less mistakes and move forward faster.  In fact, you don’t have to be operating as a VA to join some of the chat forums and it will give you an insight on how it works for others before you even begin.  Have fun!

Virtual Assistants – Network or Agency?

I often get new VAs, or those planning to become a VA, contacting me to find out whether they should be joining my VA Network, or for advice about another group they are thinking of joining.  I don’t mind people contacting me to ask these questions and I’m always happy to help and give guidance. Ultimately the decision is their’s but I like to give them things to think about, to help them with their decision-making.

Let’s look first at some definitions of these two words.  On thefreedictionary.com a network is described as: An extended group of people with similar interests or concerns who interact and remain in informal contact for mutual assistance or support.

On the same site Agency is described as: A business or service authorized to act for others.

Based on the above I’d like to give you my definitions of a Virtual Assistant Network and a Virtual Assistant Agency.

A network is a membership based group of like-minded people, learning and sharing together while mutually benefitting from their collaboration.  At a VA Network it is common for clients to make contact seeking work to be done and many of the VA members will also outsource work to fellow members. Further than that, each VA contributes something of their own knowledge and experience to help fellow VAs learn more about their industry and grow their skills. This is commonly done via a chat forum of some nature, either by email, or board based forum generally.  Each member is a self-employed business professional and while they will pay a regular membership fee (monthly or annual) to belong to that network they don’t pay the network for work, nor do they have to pay a portion of what they earn from clients they gained through the network.  The network will generally have a number of member benefits available to all its members to enhance the enjoyment of being a member of that network.

An agency is a business that is authorised to act on behalf of others. In other words they engage people who can provide the services and support the client of the agency. When the work has been done the Agency generally bills the client and then pays the service provider (VA) a portion of what has been earnt.  In other words, the VA is actually working for the agency and is sub-contracted to the client.  In some agencies the VA might bill the client direct but is required to pay the agency a portion of the fees they’ve earned from the client gained through the agency.  Often there are contracts involved and requirements on how the VA conducts their business. In this situation the VA could technically be classed as an employee via the tax department and it is most important that VAs who are registered with agencies check what the legal onus is on them with respect to that working relationship.  Should the agency be paying their taxes and providing them with sick leave and annual leave?  Are there tax forms that need to be filled out? Are there other requirements?  I suggest it would be wise to check with your accountant, legal advisor or someone else who has the relevant knowledge to be able to advise you in this situation.

So these are just two ways you can be operating as a VA but it is important that you take the onus on yourself to check what your legal requirements are and seek advice from the right people.  In the first you are responsible for your own taxes, insurance and leave arrangements being a self-employed owner-operator, and for the second you need to find out who is responsible for those things and ensure everything is in place. The second generally means you are an employee and not self-employed.

Competition winners

I haven’t forgotten! Just had a busy few weeks. With the Australian VA Conference almost upon us, plus a regular workload, not to mention other things happening in my life (I have a daughter getting married in a few weeks) life has been extremely busy.  However, here are the winners from the competition posts during March. Congratulations to the winners. Please get in touch with me via the contact form on this site with your contact details so I can ensure you get your prize. Thank you.

Week 1.  Celebrating 18 Years
We didn’t have any entries for this particular week.

Week 2. Anniversary Celebrations II
Gai Brown has won the VA Trainer Course at 50% off the normal price.  That’s a value of over $350AUD.  Congratulations Gai.

Week 3.  Anniversary Celebrations III
Congratulations to Grace Long who has won the Virtual Assistant’s Speaker’s Course donated by Jan King.  Valued at $498USD.

Week 4.  Anniversary Celebrations IV
Congratulations to Glynis Moland who has won a ticket to the Australian VA Conference being held here in Melbourne on 4/5 May.  This ticket is provided by our major sponsor BeMyVA.  Valued at $299AUD.

I look forward to hearing from the three of you to award you your prizes.

Learnings in the VA Industry

The Australian VA Conference is literally only 3 weeks away – well, a bit less than that as it will start 3 weeks today.  eek!  Not that far away!  I can tell you the AVAC committee and I are working behind the scenes to get everything ready for you and in place, and we are in regular contact with our presenters.

The winners for the recent competitions will be announced very soon – I’ve had others involved in helping me choose the winners.  So hang tight, you’ll hear soon.

In the meantime, I’d love to hear from those who have attended past VA Conferences to share what they’ve learnt, applied, enjoyed and who they’ve met. So if you’ve attended a VA event in the past, whether here in Australia, in the US, UK or elsewhere, why not share how it went for you? We’d all love to hear about it!

Australian VA Conference only a month away!

It’s not long now till the 3rd Annual VA Conference takes place.  It doesn’t seem that long since the last one and here it is again.  Are you ready for it?  Have you booked yet?  Click on the image below to find out full details and register today. It’s not too late and we would love to have you join us!

Here is just some of the feedback we got from delegates at the previous event.

Great conference!  Very insightful and made some wonderful contacts.  Will definitely attend again

My first AVAC conference and I’m inspired and motivated. Plenty of useful tools to implement straight away.  Love the networking. Thanks so much.

Awesome time – great networking.  Some great sessions, now have a great action list to go home and start doing now.

Loved 2nd AVAC event. Amazing event – great speakers and amazing opportunity to meet other VAs in person

Great two days, learnt a lot.  Fabulous speakers.  Well worth the investment!

The most informative conference I have attended.  Very enjoyable and really well thought out. Speakers covered a wide range of topics.

The conference was a great investment for my business.  The speakers were great, and it was fantastic to meet other people in similar situations.  This workbook is a great idea. Good to look back over and remind myself of what was discussed.

I’ve only just launched my VA business 3 months ago. I have learnt more than ever imagined and met some great people. Highly recommend for anyone starting out!