Client Support

Welcome to “A Clayton’s Secretary”®

The Secretary you need when you haven’t got a Secretary! ®

Looking for a VA? You can visit our VA Directory to make a search or fill out the form below to place your request for immediate assistance.

Note: If you are a Virtual Assistant looking for work this form is NOT for you.  Please go to the “Join Our VAs” tab on this website.

If you are looking for work to be done, please enter details, the timeframe if applicable and anything else that is relevant. Your request will go to our team of Virtual Assistants (VAs) promptly for quotes and action as required.

This service is provided free to clients needing virtual assistant support. There is no charge to the client. We will provide several responses from our VAs to your request thereby giving your choices as to whom you work with.

Do you require support that is nearby to you? (i.e. not virtual or remote) Please think about this – there is a lot a virtual assistant can do without being located close by. But if you do need someone local to you, please indicate that below so we can make sure the right VAs respond to your request. If you wish to offer a comment, then just add that information below.

Please note: What you put in this form goes out to our team of VAs so please be clear about your needs.
Name
Email
Company
Phone
Address1
Address2
City
State
Zip
Country
Fax
Where did you hear about us?
Type of support required
Comments (Please include any software program you are using if relevant)

Client Testimonials:

“I find Kathie invaluable. I can call on her at any time and she is always helpful, professional and able to provide all of the services that I used to rely on a PA to do for me – only this time at the end of a telephone and via email. Above all I applaud her patience with my techno-challenges and her ability to suggest options and solve those problems for me.” Top qualities: Expert, On Time, High Integrity Jennifer McCoy Positive Change Consulting

“Kathie has provided secretarial services of outstanding quality. She is trustworthy, punctual, friendly and dedicated to building the business of her clients. I would recommend her highly to anyone seeking a high standard of service and seamless assistance.”
Top qualities: Good Value, On Time, High Integrity
Paddy Spruce Integrity Learning

“I needed Kathie’s assistance and advice setting up a blog site. Kathie spent the better part of an hour explaining the pro’s and con’s and put me onto a number of people that could also guide me. Thanks Kathie for your assistance.” Richard Milland, The ACT Man, ActToday.com.au,

Australia You can read more information about how to use a VA at our blog:

5 Top Ways To Use A VA Advice For Clients Seeking To Use A VA

Do You Need a Virtual Assistant?

Why Use a VA? Working Virtually – What Does That Mean?

About Our Team:

Most members of our team happily work in either location – yours or theirs, have their own hardware, software and other equipment, and are on email. A list can be accessed through our website. The network is the first one of its kind in Australia, and the southern hemisphere and has been in operation since April 1996. We are not to be confused with personnel or recruitment agencies – all members are individual contractors and work with their own rates and are not looking for long-term placement (even if temporary) in an office, but rather to be able to provide support through the services of their own businesses, whether on an ad-hoc or long-term basis. This means that we are often available after hours and on weekends and for this reason, many companies outsource overflow work to us. Another advantage is that you need not worry about sufficient office space, available computers and software, work cover, superannuation, taxation and insurance.

Additional services we provide to clients are:

  • Conversion of Word documentation into html format and tidy up of coding
  • Data projection presentations
  • Desktop Publishing and Graphic Design
  • Minutes of meetings for council groups and other organisations
  • Phone answering services
  • Regular but short hour projects that Temps wouldn’t normally take on.
  • Translations (several languages available)
  • Website development, domain registrations and email and web hosting.

Remember, we are as close to you as your computer – the work you require to be carried out may not need someone who is down the street, but instead someone who is currently in front of their computer! In which case all you need to do is search for the particular skill or software needed and contact members who come up in the list.

Tips for working with a Virtual Assistant (VA)

  • Be clear about your expectations at the beginning of your project to avoid misunderstandings.
  • Understand that the VA is not someone you are going to see every day and is not an employee but instead a business owner who will view your business in a different perspective – they should be seen as a business partner.
  • VAs do not need to be micromanaged – you’re paying for someone who doesn’t require a lot of supervision and who has experience on their side.
  • VAs are not sales people so do not expect them to generate sales for you. They are there to assist with aspects of your business that prevent you from generating more income.
  • You can find out more about working with VAs at our blog Virtual Assistant – THE Blog

Please note: ALL members of this network have a minimum of 5 years’ secretarial or administrative skills, have experience in the areas they promote on their pages and are not entry-level typists fresh from school or college. Each has worked in the corporate world in many different fields, including: medical, legal, human resources, real estate, engineering, and so many other fields.

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