CORE SERVICE 

Virtual Sales Strategy’s core service is providing an outsourced Telesales and Customer Service team to implement any campaign, of any size.  Please ask about our Trial Campaign Packages covering 10 hours call time for 100 leads or 20 hours call time for 200 leads.

CUSTOMER SERVICE TEAM

• Promotional brand awareness
• Campaign follow up
• Fulfillment, transactional, logistical
• Courtesy calls and public relations
• Surveys and market research
• Credit control and debt collection
• Database qualification
• Database management
• Data entry

TELESALES TEAM and EXECUTIVE ASSISTANCE

• Direct selling, cross-selling and up-selling
• Appointment setting CEO level
• Appointment setting for sales representatives
• Scheduled calls for online demonstration
• Event, seminar and webinar attendance
• Website advertising and sponsorship
• Membership renewal and upgrade
• Campaign follow up and sales closure
• Internet research and analysis

POINTS OF DIFFERENCE

• Feedback notes on every call
• Windows of opportunity pinpointed
• Client access to representatives
• Representatives are industry specialised
• ‘Real time’ monitoring and tracking
• Constant and personal supervision by Gai and Tony Hook

GAI HOOK  has managed sales teams for the best part of 35 years for both the government and corporate sector. Gai ensures that every campaign is fine tuned for response every step of the way and that clients have the strategic guidance they need.

TONY HOOK, Gai’s husband and partner in the business, has an extensive background in telecommunication and IT solutions with Telstra, Vodaphone and Optus. This ensures that all clients have the personalised and specialist care needed for any technical “hitches”.

PACKAGED SERVICES

Please ask about our Telesales and Customer Service  ”Value Add” Packages!   The following services are quite often implemented by Virtual Sales Strategy but if provided in conjunction with an outbound call campaign the cost is included in our standard packages at a reduced rate.

• List sourcing
• Production of marketing material
• E-marketing
• Fax and email blasts
• Sales Plans
• Exhibitor Plans 
• Event co-ordination                                  
• Competitor activity
• Global market opportunity

SPECIALISED SERVICES (Fact sheets available)

LIST SOURCING & COMPILATION

Two million leads on hand Australia Wide. Data updated monthly. Tailored to suit your targeted demographic and locality. New lists can be sourced. Fax and email blasts can be implemented.

COMPETITOR ANALYSIS

Ever wondered what your ideal customer is being exposed to as we speak?
Who are your perceived competitors and what are they up to? Some rely on copying others whilst others are quite ingenious with their strategies. What ‘buzz’ phrases and words are now turning your market off? What’s turning them on? How do they think, how do they buy, how do they prioritise?

SALES PLANS

The development of any type of plan begins with research. The insight gained for a competitive advantage comes from the marketplace not from your mind. Look at your client and the outside influences on their business.

EXHIBITOR PLANS Pre and Post Show

Perfectly matched large-scale event participation – the right market, the right time, the right event
Strategic Positioning – value add exposure, traffic flow and cross promotion
Pre and Post Show Campaigns – Achieve return on your investment with qualified lead generation
Response Measurement – recording data for analysis and loyalty campaigns

COMPLEMENTARY WORKSHOP               www.salesmarketingcentral.com.au

What’s the difference between sales and marketing? How can you effectively manage both? Take control, work out what you actually need and who can do it for you!

What will it cost you?… Just $35 to cover the cost of location, a healthy selection of ‘nibblies’, fresh fruit, fresh juice, tea and coffee.

ADDITIONAL INFORMATION

OUTBOUND CALLS

Rate per hour includes:

• General consultation
• Management of staff
• Daily reporting & analysis
• Online calendar management
• Database management
• All Australian and International landlines

Average call rate – Sales calls @ 15-20 calls per hour. Database qualification @ 20-25 calls per hour

INITIAL TRAINING

A conference call (usually one hour) is conducted between consultants, Gai/Tony Hook and the client. Staff will have been thoroughly briefed on company background, product or service and campaign objective prior to the call and ready with questions.

EMAIL DISTRIBUTION

…after or during outbound campaign calls. You have the choice of having us do this for you by way of adding an account to outlook or google docs, or you may wish to send the emails yourself from our daily spreadsheet.

FEEDBACK FROM YOUR CONSULTANT

Our clients have the opportunity to speak with our consultant/s and also provide personal training if they wish. An open line of communication is available at all times.

SCHEDULING

Regular clients are usually booked a month in advance so we are always aware of current availabilities for new clients but this can change by the hour. As much notice as possible to maintain our standard of service is appreciated.

PAYMENT OPTIONS

7 Day Terms
Electronic Funds Transfer
Cheque
PAYPAL